Privacy Policy

We consider the security of personal data to be our top priority and we work to protect it using physical, electronic and procedural safeguards that comply with applicable laws. Therefore, we take all necessary measures to protect it from any misuse, loss or unauthorized access, in addition to preventing its modification or disclosure.

We maintain advanced security systems to ensure adequate protection of personal data, including the use of standard encryption standards when transferring information. We also ensure that our employees are fully committed to maintaining the confidentiality of any personal data held by Gulf Insurance Brokerage.

We maintain advanced security systems to ensure adequate protection of personal data, including the use of standard encryption standards when transferring information. We also ensure that our employees are fully committed to maintaining the confidentiality of any personal data held by Gulf Insurance Brokerage.

We maintain advanced security systems to ensure adequate protection of personal data, including the use of standard encryption standards when transferring information. We also ensure that our employees are fully committed to maintaining the confidentiality of any personal data held by Gulf Insurance Brokerage Company.

At Gulf Insurance Brokerage, we retain personal data only for the period specified by regulatory and supervisory authorities, and for the purposes specified in this Privacy Policy. We use and retain information to the extent necessary to comply with our legal obligations, such as resolving disputes and enforcing our legal agreements and policies, in accordance with the directives of regulatory and supervisory authorities such as the Council of Health Insurance (Council of Health Insurance), the Insurance Authority, and the Saudi Data and Artificial Intelligence Authority (CHI) in force in the Kingdom of Saudi Arabia.

We collect personal data to the extent required to provide high-quality services, while complying with relevant laws and regulations issued by the Insurance Authority and the Saudi Data and Artificial Intelligence Authority. Failure to provide this data may affect the ability of customers to use our website and benefit from our services. We collect various types of information that may not be personal in itself, but when linked to other information that allows the identification of the customer, we treat it as personal data. This information includes
1- Identity information: such as first and last name, gender, job title, job title, and the organization you represent (if any).
2- Contact information: such as billing address, email, and phone numbers.
3- Financial information: such as bank account and payment card details.
4- Transaction information: including details of payments, services, medical history, or history of previous insurances with insurance companies.
IP 5- Technical information: such as address
Login data, browser type and version, time zone settings, geographic location, operating system, and technologies

Use information: relating to how you use our site
7- Employment information: such as date of birth, gender, country of residence, nationality, work eligibility, qualifications and skills, work history,
Personal photographs, and data contained in a CV or job application.
We may also collect sensitive data for the purposes of processing insurance claims, such as:
– Medical reports, death certificates, medical claims history, details of physical and mental health conditions.
– Information related to criminal record or civil legal history In the context of anti-fraud and investigations.

According to the Personal Data Protection Law in the Kingdom of Saudi Arabia, the legal bases on which we rely in processing personal data are based on the following:
1- Explicit consent: When we obtain clear consent from the client to use his personal data for a specific purpose. The client can withdraw his consent at any time by contacting us through the contact information available on the Gulf Insurance Brokerage Company website.
2- Implementation of contractual obligations: We use personal data for the implementation of an existing contract between us and the client or to take preliminary steps to conclude a contract.
3- Protection of vital interests: When the processing is necessary to protect a vital interest, and the client cannot be contacted by any other means.
4- Achieving legitimate interests: We use personal data to achieve our legitimate interests (or the interests of a third party), provided that these interests do not conflict with the client’s rights related to data protection.
5- Compliance with legal obligations: When the use of data is necessary to comply with relevant legal or regulatory requirements.
6- Achieving the public interest: When the processing of data is necessary for purposes related to the public interest, in accordance with applicable laws.

We use personal data to provide our services and carry out customer instructions. We may also send customers messages including welcome messages, bill reminders, and information about their insurance contracts.

When we obtain customers’ consent, we may use their personal data such as email, mobile phone number, and postal address to send them direct advertising or through our websites, and provide updates about promotions that may be of interest to them.

We may need to record customer conversations with Gulf Company employees, including emails and other types of communications. These recordings are used to verify your instructions and improve the quality of our services.

In some necessary cases, we may need to use customers’ personal and sensitive data for purposes related to the public interest,
such as fraud investigations, and anti-money laundering and terrorist financing verification.

At Gulf Insurance Brokerage Company, we strive to provide high-quality services, and we may resort to outsourcing the delivery of these services in accordance with applicable laws and regulations. In some cases, we may have to share personal information with third parties if we deem it necessary for certain purposes, such as:
– Complying with laws or legal procedures.
– Protecting and defending the rights or property of Gulf Insurance Brokerage Company, including enforcing agreements.
– Taking urgent action to protect the personal safety of our customers.
Personal information may be shared with third parties such as:
– Companies that provide system administration services and internal reporting activities.
– Insurance companies, and health institutions such as hospitals, health centers, pharmacies, and medical clinics, which may act as data processors or joint or independent controllers, to process insurance claims.
– Government and semi-government entities.
– IT service providers, payment systems, and customer management systems, who process data in accordance with the terms of data processing agreements concluded with them.
– Competent authorities, supervisory and regulatory bodies.

We collect information from a variety of sources, and this information may relate to any of our current or previous services. Personal data is collected directly through:
-1 Digital platforms: such as the website, email, or during phone calls.
-2 When requesting to purchase insurance or any related products or services: We collect information in the context of the purchase process.
-3 Information from customer service: including information related to complaints or disputes.
-4 Verifying the customer’s credit history: from credit agencies.
-5 Obtaining customer information from the employer: in the event that the customer has insurance through it.

Customers have the right to know our contact details, the exact purpose for which data is collected, the methods used to collect it, and whether this data will be shared or sold.

Customers have the right to access the personal data we hold about them and obtain a copy of it in a clear and readable format, at no cost to them.

Customers can request that any data collected about them be corrected if it is incomplete, inaccurate, or outdated.

Our customers have the right to request that data collected about them be destroyed. This may include revoking their consent to the collection of data or when the data no longer serves the purpose for which it was collected.

We are committed to informing our customers of their rights and providing dedicated channels for them to exercise them. We also review our privacy policy to ensure that it is up to date.

Contact Information:
Phone Number: 8001210022